Empowering Customer Connections Through Creativity and Care
With over 8 years of experience in sales and customer support, I deliver results through impactful service and strategic client engagement. I build lasting relationships and create seamless customer experiences.
About Me
Hi, I’m Ma. Katlea Leyesa, a results-driven Creative Specialist with 8+ years of hands-on experience in customer care, sales, and technical support. I’ve proudly worked with top companies like Concentrix, IQOR, and The Results Company—helping clients find solutions, building trust, and driving business success.
My approach is rooted in clear communication, empathy, and problem-solving, whether I'm resolving a technical issue, guiding a client through a major purchase, or leading a career workshop. I thrive in fast-paced, multicultural, and remote environments, and I'm passionate about creating smooth, human-centered customer journeys.
My Services
Customer Experience Solutions
✔ Handling high-volume support (phone, chat, email)
✔ Technical troubleshooting and resolution
✔ Building rapport and customer retention strategies .
Sales Consulting & Support
✔ Personalized product recommendations
✔ Upselling and cross-selling techniques
✔ Real estate and insurance guidance
Career & Communication Coaching
✔ Resume and cover letter workshops
✔ Interview coaching and job search techniques
✔ Communication skills improvement
My Journey
My career began with a deep focus on client care—supporting individuals through every stage of the customer journey in high-volume, fast-paced environments. From helping people navigate technical challenges to guiding clients in major life decisions like real estate and financial planning, I built a reputation for service that is both personal and results-driven.
As I grew in experience, so did my passion for communication, strategy, and creative problem-solving. Today, I continue to evolve—leveraging my background
My Projects
Tony Fred
Emma Carter
Aline Turner
Iris Joe
Chloe Bright
Emma Johnson
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